Once you receive an email from Host It Cheap.com confirming that your account has been created, we will begin the activation process. We cannot activate the account until payment is received--that is, until your credit card is approved or check has been received, processed and cleared.

I'm an existing customer. How do I contact you by email?

Sales Department :: sales@hostitcheap.com
Customer Support :: support@hostitcheap.com
Billing Department :: billing@hostitcheap.com
DNS Information :: dns@hostitcheap.com
Abuse Department :: abuse@hostitcheap.com
Reseller Program :: resellers@hostitcheap.com

How do I update the customer/billing information of my account?

You can easily submit new customer information or billing details securely online.

Click here to submit new data

Help me! I need support!

Host It Cheap.com offers several online support methods. We offer support tutorials such as our "how to's", faq's, our premium control panel, email support, and an online help desk system. The online help desk issues support "tickets" that our then reviewed by a technical support representative. Our helpdesk ticket system can be accessed via http://helpdesk.hostitcheap.com

If I'm not satisfied with the service how do I receive a refund?

It is most unlikely that you will not be VERY satisfied with our hosting service. However, if your not satisfied with our service and wish to cancel you may receive a full refund within the first seven days of your initial service period. After the seven day grace period, the refund is not applicable. Domain registration, web certificates and merchants accounts are all non-refundable services. We do not grant a refund policy to our reseller accounts. For more information please review our Billing and Cancellation clause here.

I've received a billing discrepancy, how do I contact you?

Unfortunately, from time to time, billing errors do occur. If you believe you have received a billing discrepancy from Host It Cheap.com, simply fax or mail a hard copy of the credit card statement to us. You may "black out" all other charges except those made by our company.

Please include a cover letter that includes your account's username.

Fax: 212-354-4492

Mail to:

Billing Dept.
KazServ Inc
1383 6th Ave #108
New York, NY 10019

How long does it take to review a billing dispute?

Generally, it may take 1-3 business days to review a billing dispute.

How long does it take to receive a refund to my credit card?

Once we have reviewed the billing discrepancy, and if a refund is do to your account, it generally may take 72 hours for the credited refund to be processed by the credit card company. Or you may elect to receive credit towards your account balance.

How do I cancel my hosting service?

You may cancel your service at any time by submitting an online secure form to our Billing Department. Our hosting service is a month-to-month payment commitment. If you wish not to be billed for the following month of service, you must cancel your service 7 days before the beginning of your next billing cycle (which date is supplied to you in your account's monthly statements that our submitted to you by email).

If you decide to cancel your account after the beginning of your billing cycle, your account will expire at the end date as you will have already been billed for that month of service.

Once your account has been cancelled you will receive email confirmation that includes your cancellation number. Please save this number for your future reference.

For products and services such as domain registration and web certificates expire at the end date. If you no longer wish to continue such service simply do not renew.

For more information about cancelling service please refer to our Billing and Cancellation clause in our Terms of Service (ToS) Agreement.

Do you have overage charges? If so what are they?

For commercial and personal usage websites that exceed the 10 gigabyte monitored limit each month may purchase an additional block of 5 gigabytes prices at $6.00 USD each. Adult content websites may purchase additional blocks of bandwidth (5 gigabytes each) for $10.00 USD each.

For Bandwidth, Adult and No Spam Policies please click here.